Shipping policy
We send your pair anywhere in South Africa, or you can come and fetch it from the factory shop.
What it costs
Courier to your door is R120 a parcel. Delivery is free on orders over R1,000.
How long it takes
- Ready to ship. A pair that's on the shelf leaves the factory within a few days.
- Made for you. Most pairs are made after you order: cut, stitched and lasted by hand. The page for each pair tells you how long. It's usually about three weeks.
- On the road. One to five working days from the factory to your door. Farms and small towns can take a little longer.
We email you when your pair leaves the factory, with a link to follow the parcel.
If a pair is going to take longer than we told you, we'll say so, and you can wait or have your money back.
Your address
The courier needs a street address, a phone number and someone there to take the parcel. They can't deliver to a PO Box. If a parcel comes back to us because the address was wrong or nobody was in, sending it again is for your account.
Come and fetch them
Choose Come and fetch them at checkout. There's no courier charge. We email you when your pair is ready, and you collect it from the factory shop at 51 Lourens Street, Somerset West, any time the shop is open: Monday to Friday, 8am to 5pm, and Saturday, 8am to 1pm. We're closed on Sundays and public holidays. Bring your order number, and have a coffee at Wild Peach while you're here.
If something goes wrong on the way
The pair is ours to look after until it's in your hands. If the box arrives damaged, or the wrong pair is in it, tell us as soon as you can and send a photo. We put it right at our cost.
Outside South Africa
The website takes orders for delivery in South Africa only. If you're further away, write to us at shop@phelan.co.za and we'll work out the sending with you.
Sending a pair back
Updated 5 October 2026